We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a refund within 30 days of receiving your order.

Eligibility for Refunds:

• Items must be returned in their original condition, unused, and with all original packaging and tags intact.

• Proof of purchase (such as an order number or receipt) is required to process a refund.

• Refund requests must be made within 30 days of the delivery date.

Non-Refundable Items:

• Gift cards

• Sale items marked as "Final Sale"

• Custom or personalized products

• Digital products (if applicable)

How to Request a Refund: To initiate a return or refund request, please contact our customer support team at info@caztactgear.com with your order number and reason for the return. We will provide you with further instructions, including return shipping details.

Return Shipping:

• Customers are responsible for return shipping costs unless the item arrived damaged or the wrong item was received.

• We recommend using a trackable shipping service and retaining proof of shipment.

Processing Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately with photos of the damage and your order details so we can make it right.

Questions? If you have any questions regarding our refund policy, please don’t hesitate to reach out to us at info@caztactgear.com.